More Ways to Connect: Updating Outreach for Today’s Pace of Life
August 1, 2025
By Managing Partner Paul Chapa
Americans are managing busy lives, checking their phones between meetings, errands, and family obligations. That’s why we’ve launched a smarter, more responsive way to reach individuals with delinquent government accounts—through a fully integrated digital communications platform that includes texting, email, and live chat.
It’s not a replacement for trusted methods like mailed notices or phone calls—it’s a powerful complement. And it’s helping us connect faster, more clearly, and more conveniently than ever before.
At Linebarger, we’ve spent nearly 50 years helping government entities nationwide recover the revenue they rely on—from delinquent property taxes and unpaid court fines to toll violations and other receivables. This new system reflects the same mission that has always guided our work: supporting our clients by serving their constituents with clarity, fairness, and respect.
Reaching People Via Text Message
A missed toll or unpaid court fine isn’t always an act of defiance—it’s often just a detail that slipped through the cracks. Our digital outreach helps people take action faster by reaching them where they already are: on their phones, in their inboxes, and online.
We’re using MMS (multimedia messaging service) technology to ensure our texts stand out from generic spam. Unlike standard SMS (short messaging service), MMS allows us to include our verified logo, a concise summary of the account, a toll-free phone number, and direct links to our vetted payment portal—ensuring the process remains simple, transparent, and accessible. The result is a message that’s recognizable, trustworthy, and immediately actionable.
Digital Convenience and Human Support
This technology doesn’t replace the human element—it enhances it. Behind every message is a team of highly trained customer service professionals who are ready to answer questions, explain options, and walk individuals through the resolution process.
We’re giving account holders more ways to engage and more reasons to trust the process.
A Smarter Way to Serve
This initiative reflects a broader truth we’ve long understood: when communication improves, so does compliance. When we help people resolve their obligations more easily, we help governments recover vital revenue more efficiently.
With national presence and decades of experience serving local and state governments, Linebarger is proud to lead the way in modernizing public-sector collections.
Paul Chapa is a Managing Partner and serves as chair of the firm’s Marketing Commitee.
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